Frequently Asked Questions

ReservationsOn the dayPreparation
How can I book a tour?
The best way to book a tour is via our 24/7 online booking system.

You can also call to make the reservation. If you have questions please don’t hesitate to call us at 0152-26-7839.
We are available by phone every day from 9 am-6pm.

Until when can I book a tour?
Basically we accept booking by guests 2 hours before the starting time of each tour.

However, we may not be able to answer your call because we may be out for guiding. Please consider to use our online booking system.

Regarding the Shiretoko Five Lakes Trekking Tour(May to June)/the Shiretoko Five Lakes Snowshoeing Tour, you have to book by the 6:00 PM of the day before the tour day.
For the custom-made tour, we accept booking until 5 days before the day you would like to organize a tour.
The booking will be closed automatically when there is no more place available.

How can I make a change to or cancel my booking?

If you would like to make a change(s) to or cancel your existing booking(s), please call us at 0152-26-7839 (available from 9:00 am – 6:00)

We will charge you a cancellation fee listed below if you cancel a tour because of your preference.

2 days before 20 % of the tour cost
the day before 50 % of the tour cost
on the day of the tour the full tour cost

Can I still book a tour if I am travelling by myself?
Yes, you can. We organise tours from minimum one-person.
Where should I come?
We can pick you up at the lobby of your accommodation in Utoro area (Pick up from Shari or Iwaobetsu area is Not available).
Or we can also pick you up at the Road side station “Utoro Shirietoku.
When should I come?
Please come 20 mins before to the place you selected upon booking.
If you selected “Shiretoko Nature Center”, please come there at the starting time of the tour.

If you are going to join the Shiretoko Five Lakes Trekking Tour and select “the Shiretoko Five Lakes Field House”, we will notify you the meeting time after your booking is confirmed.

We may not be able to come on the agreed meeting time because of other guests’ pick up situations.
How can I pay?

We accept only cash.

If you are staying in Kitakobushi Shiretoko Hotel or KIKI Shiretoko Natural Resort, you can pay the cost with your credit card when you check out the hotel.
Trekking type of tour
Under Construction
Free rental items
Under Construction