Frequently Asked Questions
You can also call to make the reservation. If you have questions please don’t hesitate to call us at 0152-26-7839.
We are available by phone every day from 9 am-6pm.
However, we may not be able to answer your call because we may be out for guiding. Please consider to use our online booking system.
Regarding the Shiretoko Five Lakes Trekking Tour(May to June)/the Shiretoko Five Lakes Snowshoeing Tour, you have to book by the 6:00 PM of the day before the tour day.
For the custom-made tour, we accept booking until 5 days before the day you would like to organize a tour.
The booking will be closed automatically when there is no more place available.
If you would like to make a change(s) to or cancel your existing booking(s), please call us at 0152-26-7839 (available from 9:00 am – 6:00)
We will charge you a cancellation fee listed below if you cancel a tour because of your preference.
| 2 days before | 20 % of the tour cost |
| the day before | 50 % of the tour cost |
| on the day of the tour | the full tour cost |
Or we can also pick you up at the Road side station “Utoro Shirietoku.
If you selected “Shiretoko Nature Center”, please come there at the starting time of the tour.
If you are going to join the Shiretoko Five Lakes Trekking Tour and select “the Shiretoko Five Lakes Field House”, we will notify you the meeting time after your booking is confirmed.
We may not be able to come on the agreed meeting time because of other guests’ pick up situations.
We accept only cash.
If you are staying in Kitakobushi Shiretoko Hotel or KIKI Shiretoko Natural Resort, you can pay the cost with your credit card when you check out the hotel.
