FAQs

Frequently Asked Questions

ReservationsOn the dayPreparation
How can I book a tour?
The best way to book a tour is via our 24/7 online booking system.

You can also call to make the reservation. If you have questions please don’t hesitate to call us at 0152-26-7839.
We are available by phone every day from 9 am-6pm.

Until when can I book a tour?
Basically we accept booking by guests 2 hours before the starting time of each tour.

However, we may not be able to answer your call because we may be out for guiding. Please consider to use our online booking system.

Regarding the Shiretoko Five Lakes Trekking Tour(May to June)/the Shiretoko Five Lakes Snowshoeing Tour, you have to book by the 6:00 PM of the day before the tour day.
For the custom-made tour, we accept booking until 5 days before the day you would like to organize a tour.
The booking will be closed automatically when there is no more place available.

How can I make a change to or cancel my booking?

If you would like to make a change(s) to or cancel your existing booking(s), please call us at 0152-26-7839 (available from 9:00 am – 6:00)

We will charge you a cancellation fee listed below if you cancel a tour because of your preference.

2 days before 20 % of the tour cost
the day before 50 % of the tour cost
on the day of the tour the full tour cost

Can I still book a tour if I am travelling by myself?
Yes, you can. We organise tours from minimum one-person.
Where should I come?
We can pick you up at the lobby of your accommodation in Utoro area (Pick up from Shari or Iwaobetsu area is Not available).
Or we can also pick you up at the Road side station “Utoro Shirietoku.
When should I come?
Please come 20 mins before to the place you selected upon booking.
If you selected “Shiretoko Nature Center”, please come there at the starting time of the tour.

If you are going to join the Shiretoko Five Lakes Trekking Tour and select “the Shiretoko Five Lakes Field House”, we will notify you the meeting time after your booking is confirmed.

We may not be able to come on the agreed meeting time because of other guests’ pick up situations.
How can I pay?

We accept only cash.

If you are staying in Kitakobushi Shiretoko Hotel or KIKI Shiretoko Natural Resort, you can pay the cost with your credit card when you check out the hotel.
Trekking type of tour
Under Construction
Free rental items
Under Construction

YouTube videos

Picchio Wildlife Research Center

Welcome to Picchio's YouTube Channel! Our videos are uploaded on every Wednesday and Saturday!
Picchio (meaning woodpecker in Italian) has been operating “Nature Tours” and conducting “Asian Black Bear Conservation” in the thriving resort town of Karuizawa since its establishment in 1992.

As an advocate for responsible tourism, our expertly guided nature watching tours provide visitors with the opportunity to get closer to nature and all its wonders without doing any harm to the surrounding environment.

We are not just a tour operator but a wildlife conservation organisation which makes us unique. Picchio hopes that by bringing more people closer to nature and generating a worldwide interest in Japan’s wildlife, we can better protect the local species and spread the importance of preserving natural habitats.

Shiretoko: https://shiretoko-picchio.com/en/
Karuizawa: https://www.wildlife-picchio.com/

Picchio Wildlife Research Center
Watch Rela sniff out for a "bear" during her bear dog training with our amazing handler, Imura san! ----------------------- Bear Dogs are a novel solution in Japan to manage wild bears without hurting them while protecting the safety of the dog's handlers. Picchio is the only organisation in Japan that has Karelian bear dogs brought from the U.S. by the Wind River Bear Institute. For more information or to apply to our internship program, visit our website below https://bit.ly/wildlife-picchio We are on BBC Travel: http://www.bbc.com/travel/story/20191030-where-people-live-with-bears ----------------------- If you enjoyed this video, hit the like and subscribe buttons for more content! #KarelianBearDog #blackbear #ベアドッグ #karelian Disclaimer: We use items that have a bear's scent during this training exercise. We have censored out the item for confidentiality reasons.
Karelian Bear Dog Adventures: Bear dog training with Rela ｜ Picchio Karuizawa ｜ピッキオ軽井沢
YouTube Video UCJ7UbPapTbygkg-SeC2DCvw_uDcngp4Hrxo
Have you ever wondered what chasing a bear with a bear dog looks like? Let our staff Imura and his brave partner Elf show you how it's done! ----------------------- Bear Dogs are a novel solution in Japan to manage wild bears without hurting them while protecting the safety of the dog's handlers. Picchio is the only organisation in Japan that has Karelian bear dogs brought from the U.S. by the Wind River Bear Institute. For more information or to apply to our internship program, visit our website below https://bit.ly/wildlife-picchio We are also on BBC Travel: http://www.bbc.com/travel/story/20191030-where-people-live-with-bears ----------------------- If you enjoyed this video, hit the like and subscribe buttons for more content! #KarelianBearDog #blackbear #ベアドッグ #bearconservation
Karelian Bear Dog Adventures: A wild bear's chase back into the forest (Elf)｜クマの追い払い｜Picchio｜ピッキオ軽井沢
YouTube Video UCJ7UbPapTbygkg-SeC2DCvw_A1YJ9JOGRA4
The Eurasian Skylark is known to be one of the earliest migratory birds that migrate to Japan in April, while most of the migratory birds to Japan come in May or later. It is also known to have a very long and complex song. It is a common farmland and grassland bird but its song is just impressive. It also sings while flying. For more Japanese bird videos, please consider to subscribe this channel. Also join our wildlife watching tours in Japan: https://bit.ly/wildlife-picchio #skylark #birdwatching #ヒバリ #japan
[4K] Singing skylark ヒバリのさえずり | Picchio Wildlife Research Center ピッキオ
YouTube Video UCJ7UbPapTbygkg-SeC2DCvw_IJVCko4lfQ4
It's important to wash your hands and face #Shorts #beardog
YouTube Video UCJ7UbPapTbygkg-SeC2DCvw_uxlTWXQGXL4
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